Privacy Policy

Last updated: January 2026

This Privacy Policy explains how the Visitor Management System (“the App”) collects, uses, stores, and protects your information. By using our services, you agree to the practices described in this document.

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1. Information We Collect

We may collect the following information depending on how you use the App:

• Visitor Data: Name, phone number, email address, photograph, purpose of visit, check-in and check-out times.
• Admin User Data: Name, phone number, email, login information, and role.
• Device Information: Device model, OS version, IP address, crash logs, and diagnostic information.
• Location Data (optional): Only if enabled by your organization.
• Uploaded Documents: Photos or attachments submitted through the App.

2. How We Use Your Data

Your information is used to:

• Register and verify visitors.
• Send approval and rejection emails (via support@bioroles.com).
• Generate audit logs and security reports.
• Improve app performance and enhance user experience.
• Diagnose technical issues and provide customer support.

3. Email Notifications

The App sends automated notifications including:

• Visitor approval/rejection
• Appointment confirmations
• Password reset or login alerts

Email sender: support@bioroles.com

4. Sharing of Information

We do not sell your information. Data may be shared with:

• The organization using the Visitor Management System
• Cloud hosting and database providers
• Email service providers used to deliver notifications

All third-party partners follow strict privacy and security standards.

5. Data Retention

Visitor logs and related data are retained for as long as required by the client organization. By default, retention is set to 12 months unless configured differently by the admin.

6. Data Security

We use industry-best security practices including encryption, secure APIs, and strict access controls. However, no system is fully secure.

To report a vulnerability, contact support@bioroles.com.

7. Your Rights

You may request:

• Access to your stored data
• Correction of inaccurate information
• Deletion of your personal data (subject to admin rules)

Email: support@bioroles.com

8. Children’s Privacy

The App is not intended for users under the age of 13.

9. Policy Updates

We may update this Privacy Policy at any time. New versions will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For any questions, concerns, or data-related requests, please contact:

Email: support@bioroles.com